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Hiring a General Contractor: Questions Worth Asking Before You Sign Anything

Hiring a General Contractor: Questions Worth Asking Before You Sign Anything

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Licensing, insurance, payment schedules, and project timelines — what experienced homeowners learn to ask before handing over a renovation to a contractor.

Key Takeaways

  • Always verify a contractor's license and insurance before any work begins or money changes hands.
  • A detailed written contract protects both parties — verbal agreements are not reliable protection.
  • Payment schedules tied to project milestones reduce your financial risk significantly.
  • Permits are typically the contractor's responsibility but always the homeowner's long-term liability.
  • Three competing bids give you enough information to evaluate scope, not just price.

Why These Questions Matter Before You Sign

Hiring a general contractor is one of the most consequential decisions a homeowner can make. A qualified professional can transform a renovation into a smooth, well-managed process. The wrong hire can leave you with unfinished work, unexpected costs, and legal headaches that outlast the project itself.

The good news is that most problems are preventable — and they're prevented in the conversation phase, before a contract is signed and a deposit is paid. This checklist walks you through the questions that experienced homeowners, inspectors, and renovation veterans consistently say they wish they had asked earlier.

Before diving into specific questions, it helps to understand the broader landscape of a major project. See our pre-renovation planning checklist for scope and permit considerations that set the stage for contractor conversations. And once you have bids in hand, our guide to reading a contractor bid will help you decode every line item before agreeing to anything.

Credentials and Legal Standing

Ask for the contractor's license number and verify it directly with your state licensing board — don't rely solely on a copy they provide. Must
Request a current certificate of general liability insurance and confirm it covers the full value of your project. Must
Ask whether the contractor carries workers' compensation insurance for all employees and subcontractors working on your property. Must
Check whether the contractor has any unresolved complaints filed with your state contractor licensing board or the Better Business Bureau. Should

Project Experience and References

Ask how many projects similar in scope and type to yours the contractor has completed in the past two years. Must
Request at least three references from recent, comparable projects and actually call them — ask about communication, timeline adherence, and how disputes were handled. Must
Ask whether you can visit a current or recently completed job site to see their work and cleanliness standards firsthand. Should
Ask whether the contractor uses subcontractors and, if so, how those subs are vetted and whether they are licensed and insured. Should

Contracts, Bids, and Scope

Request a fully itemized written bid that separates labor, materials, subcontractor costs, and contingency allowances so you can compare bids accurately. Must
Ask what happens if actual costs exceed the estimate — confirm whether the contract is fixed-price, cost-plus, or time-and-materials. Must
Confirm that the contract specifies a clear project scope, including exactly what is included and what is explicitly excluded. Must
Ask how change orders are handled — any scope changes should be documented in writing with a revised cost and timeline before work proceeds. Must

Payment Schedule

Never agree to pay more than 10–15% as a deposit upfront — legitimate contractors do not require large advance payments before work begins. Must
Negotiate a payment schedule tied to verified project milestones, not arbitrary calendar dates. Must
Confirm that a meaningful portion of the total payment — typically 10% or more — is withheld until final completion and your sign-off. Should

Permits and Inspections

Ask the contractor to identify which permits are required for your project and confirm in writing that pulling those permits is their responsibility. Must
Confirm that all work will be inspected by the appropriate local authority and that the contractor will schedule those inspections. Must
Ask what happens if an inspection fails — understand who bears the cost of corrections and reinspection. Should

Timeline and Communication

Ask for a written project timeline with start date, major milestones, and a projected completion date included in the contract. Must
Establish how and how often the contractor will communicate project updates — daily logs, weekly check-ins, or a project management tool. Should
Ask what the penalty or remedy is if the project significantly exceeds the agreed timeline without a justified reason. Nice to have

How to Use This Checklist

Treat this as a working document, not a memory test. Print it out or pull it up on your phone before each contractor interview. Not every question will apply equally to every project — a bathroom refresh has different stakes than a full kitchen gut or an addition — but the licensing, insurance, and payment questions apply universally.

Required

State contractor licensing board website

Verify a contractor's license status, license type, and any disciplinary history directly with your state's official licensing authority.

Required

Certificate of insurance (COI)

A document provided by the contractor's insurer confirming current coverage — request this directly from their insurance agent, not just from the contractor.

Required

Printed or digital copy of this checklist

Use during each contractor interview to ensure you cover every question consistently across candidates.

Optional

Blank contract review notebook or app

Record contractor responses, bid discrepancies, and follow-up questions during and after each interview.

Required

Local building department contact information

Verify which permits are required for your specific project type and jurisdiction before finalizing your contract.

When you collect bids, aim for at least three. This isn't primarily about finding the lowest number; it's about having enough information to identify outliers — both suspiciously low bids that may signal cut corners, and unusually high ones that may lack justification. Budget planning goes hand-in-hand with this process, so our renovation budget planning guide is worth reading alongside this checklist.

Verbal Agreements Offer No Real Protection

Every commitment a contractor makes — scope, timeline, price, materials, and payment terms — must be in the written contract. Verbal promises are nearly impossible to enforce if a dispute arises. Do not sign a contract that contradicts what you were told verbally, and do not proceed if the contractor resists putting agreed terms in writing. That resistance itself is a warning sign.

Permits are a frequent flashpoint between homeowners and contractors. Skipping them saves time upfront but can create serious problems at resale, during refinancing, or if something goes wrong on the job. For a full breakdown of when permits are required and what inspectors check, see our overview of permits, inspections, and building code.

Unpermitted Work Creates Long-Term Liability

Even if your contractor suggests skipping permits to save time or money, the legal and financial risk falls on you as the homeowner. Unpermitted work can complicate home sales, void homeowner's insurance claims, and require costly demolition and rework if discovered. Always insist that required permits are obtained — and confirm they've actually been issued before work in that area begins.

Home & Garden Editorial Team

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Home & Garden Editorial Team

Home & Garden Editorial Team is the collective byline for our editorial team and contributor network. Articles published under this byline or an editorial pen name are researched, written, and reviewed according to our editorial standards for clarity, consistency, and independence before publication.

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The content on this site is for informational purposes only and is not a substitute for professional advice. Always consult a qualified professional for guidance specific to your situation.